There are two main reasons that the domain does not appear in the client profile:
1. The registrant's email or other contact info doesn't EXACTLY match with that
client's account contact info in clientexec.
2. The registrant's personal
information is marked as private at the registrar's end.
Troubleshooting
============
Example 1
After
the "import successful" message, if the domain is not attached to the client's
profile then verify your pending orders. There should be a new pending order
with a domain recurring entry waiting for you at the Dashboard. In
order to fix this, just delete the newly created package and account, then
update the existing customer's
contact info same as the one which furnished
at registrar's end. Then try importing domain again and verify the
results.
Example 2
You will not be able to find the domain
from clientexec front-end, so you have to verify the domains table in clientexec
database first.
Note: In the 4.1 version, there isn't the table users_domain table and you will find the domain in the domains table.
Go to phpmyadmin >> clientexec database >> select
table users_domains >> click Browse, search for the imported domain name
and verify the corresponding user ID assigned to this domain. If the user ID is
"-1" then we can confirm that the issue is due to reason 2.
You will need to
disable the " ID Protect " option at the registrar's end . Once you have done this, remove the row from Domains table in which the imported domain's
information contains and then try importing once again.