This tutorial is for companies that are using Google Mail for their Outgoing SMTP mail settings.

Error:

These steps should be taken to both diagnose and resolve the issue:

1. Make sure you followed the correct setup procedures.
2. Navigate to Settings -> Email. Be sure that if you are utilizing SSL port 465 that you have prefixed ssl:// before Gmail's hostname.
3. Enable logging:
• Look for any timeout entries. They would appear as: SMTP -> ERROR: Failed to connect to server: Connection timed out (110) 

4. Verify that port 465 is open outbound on your firewall.

If these steps do not address your issue, please submit a ticket.

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