If you wish to add staff:

1. Navigate here (Settings -> Staff / Clients -> Staff Managment): 

   

2. You will now see a similar view (minus the staff): 

   

   
   

3. If you want to add a new staff role, such as Level 1 Support, click Add a New Staff Role. If you want to add a staff member to one of the existing groups, click the staff group, such as Support Staff. 

   

4. Fill out the information required: 

   

5. Your representative should now appear under the appropriate department as shown below.

   

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